Widerrufsrecht
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
If you'd like to return your item, please send it to the below address and include the return information printed or written on a piece of paper:
Healfux Returns
65 Barrowpoint Avenue
Pinner
HA5 3HE
United Kingdom
Return Information
- Your Name and 4 digit order number
- Reason for return
Without this information we cannot process your return.
We highly recommend that you send your return with tracking to ensure it arrives safely.
If your return is accepted, we'll issue you a refund for the returned items only.
NOTE: The customer is responsible for the return postage including any potential taxes & duties. To avoid high taxes or shipping costs, we recommend the customer declares a value that is below $150 on any customs forms.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like our jewellery and other wearables, bed sheets, clothes, hats and earphones. This also includes perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.